AI for Healthcare
Relieve your practice team with AI-powered appointment scheduling, automated prescription requests and 24/7 patient service. Connection to common practice management systems with an open interface — planned for data protection compliance, and multilingual.
Why AI in Healthcare?
More time for patients, less administration
Automatic Appointment Scheduling
Patients book appointments around the clock by phone, WhatsApp or website — directly in the practice calendar.
Prescription Requests
Automatically accept, verify and prepare follow-up prescriptions and referrals for pickup.
Patient Inquiries 24/7
AI answers common questions about opening hours, directions, services and waiting times — even outside consultation hours.
Reduced Waiting Times
Intelligent appointment management and waiting list management reduce waiting times and no-shows.
Relieving Practice Staff
Your team is freed from routine inquiries and can focus on medical care.
Art. 9 GDPR planned for from the start
Health data is processed in Germany or the EU and transmitted encrypted. What gets processed is defined per use case and recorded in the data processing agreement — auditable for your data protection officer.
Our Healthcare AI Solutions
Digitalization for medical practices and clinics
PMS Integration
Connection to CGM Medistar, CompuGroup Albis, x.concept, Dampsoft, medatixx and other practice management systems — via HL7, FHIR or the vendor's API, where the vendor makes one available.
Recall System
Automatic reminders for preventive check-ups, booster vaccinations and regular follow-up appointments.
Symptom Checker
AI-powered symptom checker helps patients with initial assessment and directs them to the right specialist department.
Multilingual
Automatic language detection in over 50 languages — for patients with different linguistic backgrounds.
Phone Assistant
AI voice agent answers calls, schedules appointments and answers questions — even when all lines are busy.
Technical safeguards
Encrypted transmission and storage, hosting in Germany and an audit trail that logs every access — the technical basis for handling health data under Art. 9 GDPR.
Digital Medical History
Patients complete medical history forms digitally — before the appointment, conveniently from home. Data flows directly into the PMS.
Practice Analytics
Clear dashboard with appointment utilization, most frequent inquiries, no-show rate and patient satisfaction.
Related Services
Matching services that complement your project
Frequently asked questions
The questions we are asked most often before a project – with answers on process, costs and data protection.
How can AI automate appointment scheduling in my practice?
An AI assistant takes appointment requests around the clock via phone, WhatsApp or website, checks available slots in your practice management system (PMS), books appointments and sends confirmations and reminders automatically. According to the KBV (National Association of Statutory Health Insurance Physicians, 2024), practices spend an average of 30-40% of their working time on appointment management.
Is the AI solution GDPR-compliant and suitable for the healthcare sector?
Health data falls under the special categories of personal data in Art. 9 GDPR, so we plan every solution specifically for that. Whether a given solution is operated in a GDPR-compliant way depends not on the technology alone, but equally on your processes, consents, retention periods and medical confidentiality under § 203 of the German Criminal Code. That is why we work like this: for each use case we define which data is processed at all, choose processing in Germany or the EU for health data, conclude a data processing agreement including a list of sub-processors, and document technical and organizational measures in an auditable form. Where a use case can work without processing health data (for example a plain opening-hours enquiry), we deliberately separate it out. On request we implement on-premise solutions in which the data never leaves your practice. We deliberately do not give a blanket compliance guarantee – we supply the evidence your data protection officer needs in order to sign off.
Can the chatbot also handle prescription orders and referrals?
Yes, patients can request repeat prescriptions and referrals via the chatbot or phone assistant. The AI checks eligibility, creates the request in the PMS and notifies the practice team. Pickup or dispatch is coordinated automatically.
Which practice management systems (PMS) are supported?
NovaCon connects to common PMS systems, including CGM Medistar, CompuGroup Albis, x.concept, Dampsoft (dentists) and medatixx. The connection is made via interfaces such as HL7 or FHIR, or via the vendor's API. Whether your system can be connected depends on whether the vendor makes such an interface available – we check that for your specific system before quoting. If no interface is available, we say so openly and show the alternatives.
How specifically does AI relieve my practice staff?
AI takes over time-consuming routine tasks: scheduling appointments (approx. 30% of working time), patient inquiries about opening hours and directions, prescription orders, recall reminders and waiting list management. Your team can focus on medical care. According to a study by the Central Institute for Statutory Health Insurance (Zi, 2024), administrative tasks are the main cause of overload in medical practices.
„Wir haben mit NovaCon AI zusammengearbeitet, die für uns eine E-Mail-Automatisierung und einen individuellen Chatbot erstellt haben, mit großem Erfolg. Die Automatisierung spart uns viel Zeit und macht unsere Prozesse deutlich effizienter. Der Chatbot entlastet unser Team spürbar und verbessert unseren Kundenservice durch schnelle, zuverlässige Antworten. Klare Weiterempfehlung!“Ready for the next step?
Let's discuss in a free initial consultation how we can move your business forward.