IT Service Provider for Businesses
As an experienced IT service provider, we take care of your entire IT infrastructure. From managed IT services and consulting to digitalization - with a personal contact and fixed prices.
Why NovaCon as your IT service provider?
Your IT partner with personal service
Personal contact
A dedicated contact who knows your IT landscape and responds quickly - no anonymous call center.
Fast response times
Response times as agreed in your SLA. Critical incidents are handled with priority and we get back to you quickly.
Fixed costs instead of surprises
Transparent fixed prices for your IT support. Predictable costs with no hidden fees.
GDPR & compliance
We set up your IT solutions in line with data protection requirements and document the measures you need to evidence for your IT compliance.
Scalable solutions
Your IT grows with your company. Flexible packages that can be adjusted at any time.
Regional proximity
IT service provider from the Rhine-Main region. On-site visits at short notice; the agreed response times are set out in writing in the SLA.
Our IT services
Comprehensive IT support from a single source
Managed IT Services
Complete support of your entire IT infrastructure with proactive monitoring and maintenance.
IT consulting & strategy
Strategic IT consulting for the digitalization of your company and optimization of existing systems.
IT project management
Professional planning and implementation of IT projects - from migration to rollout.
Hardware & software procurement
Consulting and procurement of IT hardware and software licenses at attractive conditions.
IT documentation
Documentation of your IT systems, network plans and processes to the agreed scope — traceable and kept up to date.
IT monitoring & reporting
Automated 24/7 monitoring of your systems with regular reports on availability and performance.
IT security baseline protection
Implementation of firewalls, antivirus, backup strategies and security policies.
Digitalization consulting
Analysis of your business processes and development of a digitalization strategy with measurable goals.
What you should know
Monitoring and patch management in daily practice
Monitoring does not mean somebody watching a status light. What works is threshold logic: disk usage, RAM, services, certificate expiry dates, backup jobs, firewall status. Every alert needs a defined recipient and a response time, otherwise alert fatigue sets in and genuine warnings get lost. The same applies to patching: Microsoft publishes security updates on the second Tuesday of the month, while third-party software such as browsers, PDF readers or Java runs outside that rhythm and is therefore forgotten most often. A workable process has three stages: a test group, a rollout in waves, and documented exceptions for systems that cannot take an update. Those exceptions are the critical point. An old machine controller that cannot be patched has to be separated at network level instead of sitting on a list as an open item for years. ISO 27001 requires exactly this traceable handling of technical vulnerabilities in Annex A 8.8.
Verified backups instead of trusted backups
The most common finding during an inventory: a backup exists, but nobody has ever restored from it. A green tick in the backup tool only says that data was written — not that it is readable, or that a restore would succeed within an acceptable time in an emergency. Ongoing support therefore includes a restore test at a fixed interval, at least quarterly, documented with the date, the system restored and the time it took. Two figures should be agreed in writing beforehand: how much data loss is acceptable, and how long an outage may last. Only then does it become clear whether a daily backup is enough. A copy separated from the production network — offline or stored immutably — is essential on top of that. Ransomware deliberately looks for reachable backup shares and encrypts them too. A backup reachable with the same domain credentials as the servers is usually worthless when it matters.
Onboarding, offboarding and documentation
When a new employee starts, dozens of individual steps fall due in a single day: set up and encrypt the device, create the user account, assign group memberships, configure multi-factor authentication, mailbox, licences, printers, VPN. Without a fixed checklist, something is done differently every time, and permissions get copied from a colleague out of convenience. That is how rights accumulate which nobody can justify any more. Offboarding is the bigger weak point, because it rarely feels urgent: accounts stay active, licences keep running, access to cloud services outside the directory service stays open. Both belong in a documented process with a clear handover from HR. The documentation itself is part of the service, not an extra: network diagram, IP assignments, credentials in the password manager, contract terms, contacts at the provider. It has to be good enough for an outside technician to work with.
Break-fix or managed services
Break-fix means something happens, somebody calls, and the work is billed by the hour. That is defensible for individual workstations or very small environments. The structural drawback lies in the incentive. What gets paid for is the fault, not its prevention, and preventive work such as patching, backup tests or documentation only happens if somebody orders it separately. Those are the first tasks to be dropped when things get tight. Managed services turn that around: a fixed monthly fee covers monitoring, maintenance and defined response times, and faults cost the provider its own time. What matters is clarifying what is not included. Projects, relocations, new servers, hardware and licences are almost always ordered separately. It should equally be settled whether a response time or a restoration time is being promised. The two are often confused, but they mean very different things.
Related Services
Matching services that complement your project
Frequently asked questions
The questions we are asked most often before a project – with answers on process, costs and data protection.
What is an IT service provider and what do they do?
An IT service provider handles the operation, support and further development of a company's IT – from workstations, servers and networks to cloud services, IT security and helpdesk support. Instead of hiring specialists for every topic in-house, you draw on external expertise. NovaCon supports mid-sized companies in Bad Camberg, Frankfurt and the Rhine-Main region, both on individual projects and in day-to-day operations.
What services does NovaCon offer as an IT provider?
We cover the areas that matter most to mid-sized businesses: IT support and helpdesk, management of Microsoft 365 and cloud environments, network and server operations, data backup, IT security, and consulting on digitalisation and AI-based automation. On top of that we deliver projects such as migrations, new workstation rollouts, or website and software development. Which building blocks make sense depends on your size and goals – we clarify that together up front.
Which companies benefit from an external IT provider?
An external partner is especially worthwhile for small and mid-sized companies with little or no in-house IT department – typically from around 5 to 250 workstations. Instead of carrying fixed costs for specialist full-time roles, you pay predictably for the service you actually need while still accessing a broad range of expertise. Companies that do have internal IT also work with us to absorb peaks or cover specialist topics such as security and cloud.
What does an IT provider cost for a mid-sized company?
In Germany, project-based hourly rates typically range from around €85 to €190 per hour, while ongoing managed-service contracts are often billed as a flat fee per workstation per month – depending on service level and security requirements, roughly €80 to €180 per employee per month. Actual costs depend heavily on scope, response times and the complexity of your environment. NovaCon prepares a transparent quote tailored to your needs before any engagement begins – with no hidden items.
What are managed IT services and how do they differ from pay-per-incident support?
With managed services, a provider looks after your IT continuously and proactively for a fixed monthly fee: systems are monitored, updates applied, data backed up, and problems ideally fixed before they cause an outage. With classic pay-per-incident support, you call only once something breaks and pay per visit. The advantage of the managed model is predictable costs and a partner with a genuine interest in stable IT – because they earn best when few incidents occur.
How does working with NovaCon unfold – from first contact to ongoing operations?
We start with a free initial consultation to understand your situation, systems and goals. That is followed by a review of your IT, from which we derive a concrete quote with a defined scope and service level. Once you approve, we take over the systems during onboarding – documenting, securing and setting up monitoring – and then support you on the agreed cadence with a dedicated point of contact.
How quickly does NovaCon respond to IT issues?
We define response times in a service-level agreement (SLA) tailored to your operations, with critical incidents given priority. Many requests are resolved quickly via remote support; when on-site help is needed, our proximity to Frankfurt and the Rhine-Main region means we can be there fast. The exact times depend on your chosen service package and are agreed in writing in advance.
How does NovaCon handle data protection and the GDPR?
Data protection is central to IT services because we gain access to your systems and data. We sign a data processing agreement (DPA) under Art. 28 GDPR with our clients and put technical and organisational measures in place, such as access restrictions, encryption and logging. Your company remains the data controller – we help you set up your IT in a privacy-compliant way, but we do not replace individual legal advice.
What does NIS2 mean for my company, and can NovaCon help?
The NIS2 directive raises cybersecurity and reporting requirements for many companies in certain sectors and size brackets, and its transposition into German law is being enforced increasingly by the relevant authorities. Whether you are directly affected depends on your sector, size and role in supply chains – there is no blanket answer. We help you assess your status and implement suitable security measures such as monitoring, backups and contingency plans; the legal assessment itself you make with qualified advice.
How does an IT provider differ from a single IT freelancer or an in-house department?
A single freelancer usually works ad hoc; an in-house department carries high fixed costs and can rarely be equally strong in every field. An IT provider sits in between: documented systems, automated monitoring, defined processes and contractually agreed service levels instead of improvisation. NovaCon is deliberately owner-operated – you get no pool of rotating handlers, but one person who knows your environment, so you never have to explain your situation again with every ticket. Whatever one person cannot deliver – round-the-clock cover, for instance – we define out of scope in the contract up front instead of glossing over it.
How long does onboarding take and how long am I contractually committed?
Onboarding – the review, documentation, hardening and monitoring setup – usually takes anywhere from a few days to a few weeks, depending on the size and condition of your IT. For managed-service contracts, terms of 24 to 36 months are common because the onboarding effort amortises over time; shorter terms are possible but often affect the price. We agree the term that makes sense for you individually and transparently.
Why choose a regional IT provider from the Rhine-Main region?
A regional partner understands local mid-sized businesses, can be reached in person quickly when needed, and offers dedicated contacts instead of anonymous hotlines. NovaCon supports companies in Bad Camberg, Frankfurt and the wider Rhine-Main region – short distances allow both fast remote support and on-site visits. At the same time, we combine classic IT support with modern topics such as cloud, IT security and AI-based automation, so your IT does not just run but moves your business forward.
Ready for the next step?
Let's discuss in a free initial consultation how we can move your business forward.