Chatbot Project Process
A transparent development process in 6 steps: From the free initial consultation through concept and development to the live launch. With fixed milestones, regular updates and GDPR-compliant implementation.
6 Steps to Your Chatbot
Our proven development process — transparent and plannable
1. Free Initial Consultation
We analyze your requirements, target audience and use cases. What questions do your customers ask? Which systems do you use? In 30 minutes we understand your needs and outline the possibilities.
2. Concept & Strategy
Based on the initial consultation, we create a detailed chatbot concept: conversation flows, knowledge base structure, integrations (CRM, email, calendar), tone of voice and AI model selection (GPT-4, Claude, open source).
3. Development & Training
We build the chatbot, train the AI with your data and implement all integrations. You receive regular updates and can test the progress live in a staging environment.
4. Testing & QA
Extensive testing: conversation testing (does the bot understand all requests?), edge cases, stress tests, security review and GDPR compliance check. Only once everything works flawlessly do we move on.
5. Launch & Deployment
Go-live on your channels: website, WhatsApp, Facebook Messenger, Instagram or internally (Slack, Teams). We monitor the first few days intensively and step in immediately if problems arise.
6. Optimization & Support
Continuous improvement: analysis of chatbot conversations, expansion of the knowledge base, A/B tests for better answers and monthly performance reports. Your chatbot gets better every month.
What You Can Expect
Technology, integration and support at enterprise level
Fixed Timeline
Simple chatbots live in 2-4 weeks. Complex enterprise solutions with CRM integration in 2-3 months. Clear milestones and transparent communication.
Data protection handled and documented
Where the use case allows it, your chatbot runs on EU servers; where a US model is necessary, we tell you beforehand. Using your data for model training is contractually excluded in the business plans we use. A data processing agreement and documentation are included.
Seamless Integration
Connection to common systems such as Salesforce, HubSpot, Pipedrive, Zendesk, Freshdesk, Google Calendar, Outlook, Shopify or WooCommerce – provided the system in question offers an open interface.
State-of-the-Art AI Technology
We use GPT-4, Claude, Llama and specialized open-source models. The AI selection depends on your use case, budget and data protection requirements.
Multi-Channel
One chatbot, all channels: website, WhatsApp, Facebook Messenger, Instagram, Telegram, Slack, Microsoft Teams — with a single unified knowledge base.
Hybrid Handover
Intelligent handover to human staff for complex requests. The chatbot recognizes when a human should take over and passes on the context seamlessly.
Multilingual
Chatbots in German, English and 50+ other languages. Automatic language detection and switching for international companies.
Analytics & Reporting
Dashboard with all KPIs: number of conversations, resolution rate, customer satisfaction, most common topics and handover rate. Data-driven optimization.
Related Services
Matching services that complement your project
„Wir haben mit NovaCon AI zusammengearbeitet, die für uns eine E-Mail-Automatisierung und einen individuellen Chatbot erstellt haben, mit großem Erfolg. Die Automatisierung spart uns viel Zeit und macht unsere Prozesse deutlich effizienter. Der Chatbot entlastet unser Team spürbar und verbessert unseren Kundenservice durch schnelle, zuverlässige Antworten. Klare Weiterempfehlung!“Ready for the next step?
Let's discuss in a free initial consultation how we can move your business forward.