AI for E-Commerce
Boost your online shop revenue with AI chatbots for product advice, automated order tracking, personalized recommendations and cart recovery. Connection to Shopify, WooCommerce and other common shop systems with an open interface — multi-channel across web, WhatsApp and Instagram.
Why AI in E-Commerce?
More revenue, less effort
Chatbot for Product Advice
The AI chatbot advises customers on products and answers questions about sizes, materials and availability — around the clock.
Automated Order Tracking
On request, customers instantly receive the current order status, tracking information and estimated delivery times.
Personalized Recommendations
AI analyzes purchasing behavior and preferences and recommends matching products in real time — for higher cart values.
Returns Automation
Handle the returns process fully automatically: create labels, communicate status and initiate refunds.
24/7 Customer Service
Your online shop responds around the clock — at night, on weekends and on holidays. Without additional staffing costs.
Revenue Growth
Higher conversion rate through instant advice, fewer abandoned carts and targeted upselling powered by AI.
Our E-Commerce AI Solutions
From chatbot to analytics dashboard
Shop Integration
Seamless integration with Shopify, WooCommerce, Magento and other shop systems, with access to your product catalog and order data.
Cart Recovery
Automatically recover abandoned carts via WhatsApp, email or chat with personalized offers.
AI Product Search
Intelligent product search that understands natural language: 'red dress for a wedding under €200' instead of rigid filters.
Sentiment Analysis
AI detects the customer's mood and adjusts its tone. Frustrated customers are prioritized and handed off to human agents.
Multi-Channel
One chatbot for all channels: website, WhatsApp, Instagram, Facebook Messenger — with a unified knowledge base.
Analytics Dashboard
A clear dashboard with conversion data, most frequent questions, customer satisfaction and revenue impact.
Multilingual
Automatic language detection and responses in over 50 languages — ideal for international online shops.
Payment & Shipping
Integration with payment providers and shipping carriers for real-time information on payment and delivery.
Related Services
Matching services that complement your project
Frequently asked questions
The questions we are asked most often before a project – with answers on process, costs and data protection.
How can an AI chatbot improve my online shop?
An AI chatbot advises customers on products around the clock, answers questions about shipping and returns, helps with product search and provides personalized recommendations. According to a study by Juniper Research (2024), e-commerce chatbots can increase the conversion rate by up to 20% and raise the average cart value by 10-15%.
Can the chatbot be integrated with Shopify or WooCommerce?
Usually yes. NovaCon chatbots can be connected to common shop systems such as Shopify, WooCommerce, Magento or PrestaShop, provided the system offers an open interface (API). The connection then covers product catalog access, order status queries, cart data and customer account information. We check which system you use and which of that data is actually retrievable before quoting.
Can the chatbot recover abandoned carts?
Yes, our AI detects abandoned carts and automatically contacts customers via WhatsApp, email or chat with personalized messages and offers. According to the Baymard Institute (2024), the average cart abandonment rate is 70% — with AI-powered recovery, 10-15% of these carts can be recovered.
How does AI product recommendation work?
The AI analyzes your customers' purchasing behavior, browsing patterns and preferences and recommends matching products in real time. Similar to Amazon or Netflix, personalized recommendations lead to higher conversion rates and more upselling opportunities.
What does an e-commerce chatbot cost?
E-commerce chatbots from NovaCon start at approximately €1,500 setup + €500/month for smaller shops. Enterprise solutions with multi-channel integration, AI product recommendations and analytics cost €5,000-15,000 setup + €1,000-2,500/month. NovaCon offers a free initial consultation.
„Wir haben mit NovaCon AI zusammengearbeitet, die für uns eine E-Mail-Automatisierung und einen individuellen Chatbot erstellt haben, mit großem Erfolg. Die Automatisierung spart uns viel Zeit und macht unsere Prozesse deutlich effizienter. Der Chatbot entlastet unser Team spürbar und verbessert unseren Kundenservice durch schnelle, zuverlässige Antworten. Klare Weiterempfehlung!“Ready for the next step?
Let's discuss in a free initial consultation how we can move your business forward.